In many cases you will mail them the manual prior to their visit. ISO auditors will ask you for your Quality Manual. By auditing the manual you understand which QA practices work and which ones need to be improved. The manual provides a top level documented that can be audited. The manual provides the QA code and prevents the unwanted practice of individual management decisions. Without a valid and stable manual, personnel changes can cause serious process changes. In the case of employee turnover, quality manual examples provide continuity of operations. You can use the manual to train other supervisors, leads, engineers and managers. Train your quality control, quality assurance and inspection employees to the quality manual. The quality control (or assurance) manual is a textbook for training. (Table of Contents from Our ISO 9001:2015 QA Manual)
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